Shipping & Returns
Shipping Policy
Order Processing: After your order is placed we get moving on filling your order. Getting your order processed and out the door typically takes between 2-4 business days. However, due to Covid-19, please understand that it might slow us down just a touch. We appreciate your patience and understanding!
Shipping: We currently only ship within the United States. Orders over $89 receive free standard shipping.
Note for Colorado Customers: As of July 1st, 2022 Colorado has enacted a Retail Delivery Fee of $0.27 for any order delivered within or to the state of Colorado. It is required by law that the tax be imposed directly onto the customer. Currently, the $0.27 tax is included in the shipping fee but will be seen as a separate line item within 2022.
Shipping time: This will depend on your shipping selection at checkout. Typically, standard shipping will take 3-5 days to reach you (longer for Alaska or Hawaii) and expedited shipping will take 1-3 days after processing. Due to Covid-19, we (unfortunately) have no control of your package once it leaves our warehouse. You will get a tracking number once it ships and you'll be able to stalk it all the way to your front door.
Shipping Materials: The Activity Hive takes sustainability seriously. Because we know that materials matter, we source eco-friendly packaging made in the USA and 100% of our packaging is recyclable.
Boxes: 100% recycled content boxes. Specifically, they are composed of 95% post-consumer content and 5% post-industrial content. They are fully recyclable and biodegradable.
Tape: Water activated tape made from 50% recycled paper and certified recycle-friendly
Packing Paper: 100% recycled content, recyclable and biodegradable
Return & Exchange Policy
We hope that you're 100% happy with your purchase. However, if you're not fully satisfied, please reach out to our team at Help@TheActivityHive.com with your order number to initiate a return. We will accept returns within 30 days of delivery, as long as the product is unused and in it's original packaging. Due to the nature of our products, we cannot offer exchanges.
Returns are eligible for a refund to your original payment type or for store credit. Just let our team know your preference in your returns email. If you don't specify, we will return the amount to your original payment type.
Was your question not answered here? Check out our FAQ page for additional resources or reach out to Help@TheActivityHive.com