Frequently Asked Questions
If you email Help@TheActivityHive within an hour of making your order and let our Customer Service Mavens know your order number and the changes you need to make, they will do their best to make it happen. Note that our Warehouse Wizards sometimes work faster than expected so we can't guarantee that we'll be able to make changes, but the more quickly you can get in touch with us, the better chance we have! Unfortunately we can’t add products to your order, but we can change your delivery address.
It’s the same deal as changing an order, you have one hour from when you made your order to email us with your order number at Help@TheActivityHive.come to let us know you have to cancel. Why only one hour? Because after that your shipping slip is printed down in our packing department and sometimes the Warehouse Wizards are lightning fast!
We hope that you're 100% happy with your purchase. However, if you're not fully satisfied, please reach out to our team at Help@TheActivityHive.com with your order number. We will accept returns within 30 days of delivery, as long as the product is unused and in its original packaging.
Returns are eligible for a refund to your original payment type or for store credit. Just let our team know your preference in your returns email. If you don't specify, we will return the amount to your original payment type.
Because we are a small business and due to the rising cost of shipping, we will deduct $7 from each return as a label fee, or you can ship the item back to us using your own label and you will receive 100% of your money back.
If items are purchased during a sale, any returned items will be refunded the for the purchase amount plus any associated tax.
Returned orders due to incorrect name and/or address:
We make every effort to make sure your package arrives to you. However, some buildings and areas are strict about names and addresses and we are not responsible for addresses that are incorrect and/or rejected by a carrier. If a package is returned to us we will cancel the order and deduct $7 from the return, and you can re-order the item, if it is still in stock, with the correct name and address.
We strive to get things right every single time, and while we like to think of ourself as super-human, sometimes we make errors. Please reach out to us at info@TheActivityHive.com and we'll get things straightened out
Yes! In fact, there are no prices on any of our packing slips and serve as gift receipts.
Yes! In the cart page, select "add a note" and let us know what you'd like us to write
Unfortunately, at this time we do not offer wrapping services however your items will come wrapped in kraft paper